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524sf takes the handling of your personal information seriously. This policy sets out what we collect when you use your account, how that data is used, and what choices you have — written plainly so you can make informed decisions about your information.
When you open an account with us, we collect the details you provide directly: your name, contact information, and the payment method you register — whether that is Rocket, Upay, or bKash. Transaction records tied to your account wallet are retained to process withdrawals and deposits accurately and to respond to any account queries you raise. We also collect device and session data automatically when you access the site from a mobile browser or desktop — this includes your IP address, browser type and the pages you visit within the site. This data helps us keep the site working correctly across different devices and to detect unusual activity on your account. We do not sell your personal data to third parties for marketing purposes. Where we share data with payment processors to complete a Rocket or bKash transaction, that sharing is limited to what the processor requires to fulfil the transfer. Retention periods follow our internal account policy and any obligations that apply under the law of your eligible region. Access to this site and its services depends on your local law and the eligible regions we operate within — we encourage you to review whether access is permitted in your jurisdiction before using your account.
This policy applies to the information we hold about you as an account holder on 524sf. It covers your account access activity, your registered payment details and the transaction records in your account wallet. It does not extend to third-party services you reach from links on our site, and it does not govern how payment processors like Rocket or bKash handle data on their own platforms. Understanding the boundary helps you know where to direct questions.
Login activity, session records and device identifiers collected when you sign in are within scope. These records help us verify your account and flag access from unrecognised devices.
Deposit and withdrawal records linked to your wallet — including Rocket and Upay transfers — are held within scope. Transaction history visible in your account reflects what we retain on our side.
How you browse the lobby, which game categories you open and how long you spend on pages is recorded as session data within scope. We use this to improve navigation, not to profile you for third-party advertising.
Payment gateways, game studios and any external links sit outside the scope of this policy. Once you leave our site or hand off a payment to Rocket or bKash, their own privacy terms apply.
You have concrete actions available regarding the personal data we hold. Start by reviewing what is stored: log in to your account and open the account details page — the information you submitted at registration is visible there, along with the payment methods you have linked, such as Rocket or bKash. If any detail is incorrect — a misspelled name, an outdated contact number — you can submit a correction request through the support route shown on the contact page. For questions about what data we hold beyond what is visible in your account, reach out to us directly and we will describe the categories of data and the purpose for which each is held. If you want to request deletion of your account data, note that certain transaction records may need to be retained for a period in line with applicable obligations in your region — we will explain what can and cannot be removed when you make the request. All of these steps are available to you regardless of whether your question relates to a Rocket withdrawal record or a session log.
Open your account settings page after logging in to see the personal details and payment methods we hold for your profile. What is visible there reflects the current state of your account record on our side.
If your registered name, contact number or linked wallet details are incorrect, submit a correction request via the support contact route. We will update the record and confirm the change.
For questions about data categories, retention periods or the purpose behind a specific record, contact us directly. We will provide a plain-language answer rather than a policy excerpt.
If you want to close your account or ask what happens to your data after closure, use the published support route. We will walk through what is retained and what is removed according to our current policy.
If you have a question about this privacy policy — or about the specific data we hold on your account — use the contact routes below. We do not list operating hours we cannot verify, and we do not promise response times we have not published. What we can tell you is that privacy and data questions are handled separately from general account support, so please indicate in your message that your query relates to personal data.
Open the chat widget available on the site to raise a privacy question directly. For data-related queries, say so at the start of the conversation so it reaches the right team.
Send your data or privacy query to the support email address published on the contact page. Include your registered account name and the nature of your request so we can locate your records.
The help section of your account area covers common data and privacy questions. Check there first — it describes the review and correction process without you needing to contact support directly.
The way we store and protect your information reflects the account care standard we hold ourselves to. Data is not shared for marketing without your knowledge, cookies are used only for site functionality and session management, and your account wallet records — including Rocket and Upay transaction history — are accessible to you at any time through your signed-in account page. If our policy changes in a material way, we will update this page and note the revision.
We use cookies to keep your session active and remember your account preferences. We do not use third-party advertising cookies. You can manage cookie settings through your browser without affecting your ability to log in.
Your account is protected through authentication at login. If you notice any access you do not recognise, contact support immediately through the live chat or email route listed on the contact page.
We hold your account and transaction records for as long as your account is active and for a period after closure in line with applicable obligations in your region. The exact period depends on local law and eligible region requirements.
When we update this policy, the revised version replaces the previous one on this page. We will not apply changes retroactively in a way that reduces your rights without giving you advance notice through your account.
Below are the questions we receive most often about how 524sf handles personal data. If your question is not answered here, reach out through the support routes on the contact page.
We collect the details you submit at registration — name, contact details and payment method information such as your Rocket or bKash number. We also collect device and session data automatically when you access the site, including your IP address and browser type.
Yes. Log in to your account and open the account details page to review the personal information and linked payment methods we hold. For data held outside that view — such as session logs — contact us through the published support route and we will describe what we retain.
Contact us through live chat or the support email address on the contact page. Provide your registered account name and the detail you want corrected. We will update the record and confirm when the change has been applied.
We share your payment details with processors like Rocket or bKash only to the extent needed to complete a transaction. We do not sell your personal data to third parties for marketing purposes. Game studios on the site receive session data only in the form needed to run the game.
Certain records — particularly transaction history — may be retained for a period after account closure in line with applicable obligations in your region. The exact retention period depends on local law and eligible region requirements. We will explain what is retained when you make a closure request.
Contact us immediately through live chat or the support email. Do not wait — raise it as a security issue at the start of the conversation. We will review the access log for your account and advise on the next steps to secure it.